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12th Commerce Monthly Test - 3 ( Grievance Redressal Mechanism )

St. Britto Hr. Sec. School - Madurai

12th Commerce Monthly Test - 3 ( Grievance Redressal Mechanism )-Aug 2020

Time : 2.00 Hours

Part - A

Multiple Choice Question - Answer All Question

The central consumer protection council shall consist of the following members

To minister in charge of consumer affairs in the central government, who shall be its chairman
Such member of other official or non official members representing such interest as may be prescribed
The chief justice of high court
Both A and B

In this modern world _____________ are the Vital part of the business.

consumers
suppliers
producers
producers

The International Organisation of Consumers Unions (IOCU)was first established in

1960
1965
1967
1987

Members of state consumer protection council should not exceed

two
five
ten
three

The District Forum can entertain complaints where the value of goods or services and the compensation if any claimed is less than

Below Rs. 10,00,000
Below Rs. 20,00,000
Below Rs. 40,00,000
Below Rs. 50,00,000

The National Consumer Disputes Redressal Commission (NCDRC) at the apex is situated at

Calcutta
New Delhi
Bombay
Chennai

The State Commission can entertain complaints where the value of the goods or services and the compensation, if any claimed exceed

Rs. 21akhs but does not exceed Rs.5 lakhs
Rs.20 lakhs but does not exceed Rs.1 crore
Rs. 31akhs but does not exceed Rs. 5lakhs
Rs. 41akhs but does not exceed Rs. 20 lakhs

Complaints can also be filed by the

Central Government
State Government
A group of consumers
All of the above

The state consumer protection council is also known as

National commission
Consumer awareness Act
Consumer Disputes Redressal Commission
All of the above

In Organizations, employee dissatisfaction is indicated by

complaint
employee ownership
grievance arbitration
grievance strike

Any person aggrieved by an order made by the District forum may prefer an appeal such order to the state commission within

60 days
90 days
5 month
30 days

A consumer has to be protected against

Defects of product
Deficiencies of product
Unfair and restrictive trade practices
All of the above

Formal written complaint of employees is called

grievance arbitration
grievance strike
grievance
employee ownership

The chairman of the district consumer protection council is

District Magistrate
Collector of the District
MP ofthe District
None of these

For the District consumer Forum, is a value of up to

₹20 Iakhs
₹15 lakhs
₹25lakhs
₹10 lakhs

The Chairman of the District Forum is ________.

District Judge
High Court Judge
Supreme Court Judge
None of the above

For the State Commission, is a value above

₹5l akhs and ₹ 50 lakhs
₹ 20 lakhs and ₹ 1 crore
₹20 lakhs and ₹4 5 crore
₹10 lakhks and ₹1 crore

In this modern world __________ are the vital part of the business.

consumers
suppliers
producers
competitors

The National Consumer Disputes Redressal Commission has jurisdiction to entertain complaints where the value of goods/services complained against and the compensation, if any, claimed is

Exceeding Rs. 1 crore
Exceeding Rs. 10 lakhs
Exceeding Rs. 5 lakhs
Exceeding Rs. 12lakhs

The District council shall held __________meetings every year.

one
three
two
four

The state commission may reverse or confirm the orders passed by the

National Commission
District Forum
Central commission
None ofthese

Which one of the following known as consume.r disputes redressal agency?

District forum
State Commission
National Commission
All the above

A few firms enjoy _____________ market place.

Monopoly
Monopoly
Monopsony
None of these

A few firms enjoy _________ power in the market place.

Monopoly
Oligopoly
Monopsony
None of these

____________ can also be filed by the central or state government or by a group of consumers.

Complaints
Order copy
Specimen copy
None of these

The Chairman of the State Consumer Protection Council is_________.

Judge of a High Court
Chief Minister
Finance Minister
None of the above

President of the District forum shall be a person who has been, or is qualified to be a

District Judge
District Collector
High Court Judge
Musif Court Judge

List I List II

i) Mahatma Gandhi 1) Section 9

ii) Consumer councils 2) New Delhi

iii) District forum 3) Consumer awareness

iv) National Consumer Disputes Redressal Commission 4) Customer

(i) (ii) (iii) (iv)

1 2 3 4
(i) (ii) (iii) (iv)

4 2 3 1
(i) (ii) (iii) (iv)

4 3 1 2
(i) (ii) (iii) (iv)

3 4 2 1

___________ has also taken necessary steps to save the consumers.

Producers
Competitors
Government
None of these

The District council shall held _________ meetings every year.

one
three
two
four

President of district forum is

Collector of the district
A person who are qualified as advocate
A person who are qualified to be a district judge
None of these

Complaints can be filed with the forum by a

Consumer
Channel of members
Suppliers
Competitors

The number of official and non-official members in District consumer Protection council is prescribed by

Central government
State government
Governor of the state
State High court

Consumer awareness covers the following:

Consumer awareness about Maximum Retail Price (MRP)
Consumer awareness about Fair Price Shop
Consumer awareness about price, quality, and expiry date of the product
All of the above

List I List II

i) District consumer Forum 1) State consumer
protection council

ii) State commission 2) National consumer
Disputes Redressal ICommission

iii) National commission 3) Protect their rights
and interests

iv) Voluntary organizations for consumer awareness 4) Rs. 20 lakhs

(i) (ii) (iii) (iv)

1 2 3 4
(i) (ii) (iii) (iv)

4 1 2 3
(i) (ii) (iii) (iv)

2 3 4 1
(i) (ii) (iii) (iv)

3 4 1 2

Part - B

Generic 2 - Answer All Question

What do you know about National Commission?

How to register the complaints?
What is an term District Forum?

Write a note on consumer councils.

How did Mahatma Gandhi explain the consumer?

How did Mahatma Gandhi explain the consumer?

State the meaning of the term State commission.

What do you meant by Redressal Mechanism?

Part - C

Generic 3 - Answer All Question

When the complaints can be made?

Who can make complaint?

What is the Pecuniary Jurisdiction of the State Commission?

Write a note on the Voluntary Consumer Organisation.

Is Consumer Protection necessary?

Who are the members of the National Commission?

Does District Forum exceeds the claim limit of Rs 20 lakhs. Explain the condition.

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