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12th Commerce Monthly Test - 1 ( Grievance Redressal Mechanism )

St. Britto Hr. Sec. School - Madurai

12th Commerce Monthly Test - 1 ( Grievance Redressal Mechanism )-Aug 2020

Time : 2.30 Hours

Part - A

Multiple Choice Question - Answer All Question

Members of state consumer protection council should not exceed

two
five
ten
three

The National Consumer Disputes Redressal Commission has jurisdiction to entertain complaints where the value of goods/services complained against and the compensation, if any, claimed is

Exceeding Rs. 1 crore
Exceeding Rs. 10 lakhs
Exceeding Rs. 5 lakhs
Exceeding Rs. 12lakhs

For the State Commission, is a value above

₹5l akhs and ₹ 50 lakhs
₹ 20 lakhs and ₹ 1 crore
₹20 lakhs and ₹4 5 crore
₹10 lakhks and ₹1 crore

The chairman of the district consumer protection council is

District Magistrate
Collector of the District
MP ofthe District
None of these

The state commission may reverse or confirm the orders passed by the

National Commission
District Forum
Central commission
None ofthese

The Chairman of the National Consumer Disputes Redressal Council is ________.

Serving or Retired judge of the Supreme Court of India
Prime Minister
President of India
None of the above

Complaints can also be filed by the

Central Government
State Government
A group of consumers
All of the above

The International Organisation of Consumers Unions (IOCU)was first established in

1960
1965
1967
1987

Formal written complaint of employees is called

grievance arbitration
grievance strike
grievance
employee ownership

In Organizations, employee dissatisfaction is indicated by

complaint
employee ownership
grievance arbitration
grievance strike

The number of official and non-official members in District consumer Protection council is prescribed by

Central government
State government
Governor of the state
State High court

President of the District forum shall be a person who has been, or is qualified to be a

District Judge
District Collector
High Court Judge
Musif Court Judge

Which one of the following known as consume.r disputes redressal agency?

District forum
State Commission
National Commission
All the above

The central consumer protection council shall consist of the following members

To minister in charge of consumer affairs in the central government, who shall be its chairman
Such member of other official or non official members representing such interest as may be prescribed
The chief justice of high court
Both A and B

The National Consumer Disputes Redressal Commission (NCDRC) at the apex is situated at

Calcutta
New Delhi
Bombay
Chennai

____________ can also be filed by the central or state government or by a group of consumers.

Complaints
Order copy
Specimen copy
None of these

A few firms enjoy _________ power in the market place.

Monopoly
Oligopoly
Monopsony
None of these

In this modern world __________ are the vital part of the business.

consumers
suppliers
producers
competitors

The state consumer protection council is also known as

National commission
Consumer awareness Act
Consumer Disputes Redressal Commission
All of the above

The District Forum can entertain complaints where the value of goods or services and the compensation if any claimed is less than

Below Rs. 10,00,000
Below Rs. 20,00,000
Below Rs. 40,00,000
Below Rs. 50,00,000

In a country like India there is shortage of many

Workers
products
skills
none of these

President of district forum is

Collector of the district
A person who are qualified as advocate
A person who are qualified to be a district judge
None of these

___________ has also taken necessary steps to save the consumers.

Producers
Competitors
Government
None of these

A consumer has to be protected against

Defects of product
Deficiencies of product
Unfair and restrictive trade practices
All of the above

List I List II

i) District consumer Forum 1) State consumer
protection council

ii) State commission 2) National consumer
Disputes Redressal ICommission

iii) National commission 3) Protect their rights
and interests

iv) Voluntary organizations for consumer awareness 4) Rs. 20 lakhs

(i) (ii) (iii) (iv)

1 2 3 4
(i) (ii) (iii) (iv)

4 1 2 3
(i) (ii) (iii) (iv)

2 3 4 1
(i) (ii) (iii) (iv)

3 4 1 2

The District council shall held __________meetings every year.

one
three
two
four

For the District consumer Forum, is a value of up to

₹20 Iakhs
₹15 lakhs
₹25lakhs
₹10 lakhs

In this modern world _____________ are the Vital part of the business.

consumers
suppliers
producers
producers

Consumer awareness covers the following:

Consumer awareness about Maximum Retail Price (MRP)
Consumer awareness about Fair Price Shop
Consumer awareness about price, quality, and expiry date of the product
All of the above

Complaints can be filed with the forum by a

Consumer
Channel of members
Suppliers
Competitors

Any person aggrieved by an order made by the District forum may prefer an appeal such order to the state commission within

60 days
90 days
5 month
30 days

A few firms enjoy _____________ market place.

Monopoly
Monopoly
Monopsony
None of these

The Chairman of the State Consumer Protection Council is_________.

Judge of a High Court
Chief Minister
Finance Minister
None of the above

List I List II

i) Mahatma Gandhi 1) Section 9

ii) Consumer councils 2) New Delhi

iii) District forum 3) Consumer awareness

iv) National Consumer Disputes Redressal Commission 4) Customer

(i) (ii) (iii) (iv)

1 2 3 4
(i) (ii) (iii) (iv)

4 2 3 1
(i) (ii) (iii) (iv)

4 3 1 2
(i) (ii) (iii) (iv)

3 4 2 1

The District council shall held _________ meetings every year.

one
three
two
four

The Chairman of the District Forum is ________.

District Judge
High Court Judge
Supreme Court Judge
None of the above

Part - B

Generic 2 - Answer All Question

How did Mahatma Gandhi explain the consumer?

What do you meant by Redressal Mechanism?

What do you know about National Commission?

How did Mahatma Gandhi explain the consumer?

How to register the complaints?

Write a note on consumer councils.

State the meaning of the term State commission.

What is an term District Forum?

Part - C

Generic 3 - Answer All Question

Who are the members of the National Commission?

Who can make complaint?

Does District Forum exceeds the claim limit of Rs 20 lakhs. Explain the condition.

Is Consumer Protection necessary?

When the complaints can be made?

What is the Pecuniary Jurisdiction of the State Commission?

Part - D

Generic 5 - Answer All Question

How to create consumer awareness?

What are the Functions of the National Commission?

What are the particular that should be furnished along with the complaint?

What is the appeal provision? Explain.

What are the particular that should be furnished along with the complaint?

Explain the overall performance of State Commission.

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